Privacy Policy

Last updated: May 01, 2026

SRaghav Jewels Pvt. Ltd. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

• Contact details: Including your name, address, billing address, shipping address, phone number, and email address.
• Financial information: Including credit card, debit card, and financial account numbers, payment card information, and transaction details.
• Account information: Including your username, password, security questions, preferences, and settings.
• Transaction information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel.
• Communications with us: Including information you include in customer support inquiries.
• Device information: Including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information: Including information regarding how and when you interact with or navigate the Services.

We may collect personal information from the following sources:

• Directly from you: When you create an account, visit the Services, or communicate with us.
• Automatically through the Services: From your device through the use of cookies and similar technologies.
• From our service providers: Including those engaged to enable technology or process information on our behalf.
• From our partners or other third parties.

• Provide, Tailor, and Improve the Services: To perform our contract with you, process payments, fulfill orders, and create a customized shopping experience.
• Marketing and Advertising: To send marketing and promotional communications and show you online advertisements based on your activity.
• Security and Fraud Prevention: To authenticate accounts, provide a secure payment experience, and detect or investigate fraudulent or malicious activity.
• Communicating with You: To provide customer support and maintain our business relationship.
• Legal Reasons: To comply with applicable law, respond to legal processes, or enforce our terms and policies.

In certain circumstances, we may disclose your personal information to third parties:

• Vendors and Third Parties: Those who perform services on our behalf, such as IT management, payment processing, data analytics, and shipping.
• Business and Marketing Partners: To provide marketing services and advertise to you based on your online activity.
• Consent and Direct Request: When you direct or request us to disclose information, such as to ship products.
• Corporate Transactions: In connection with a merger, bankruptcy, or to protect the rights and safety of our users.

The Services may provide links to platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. You should review their privacy policies and terms and conditions.

The Services are not intended for use by children. We do not knowingly collect personal information about children under the age of majority. If you are a parent or guardian of a child who has provided personal information, you may contact us to request its deletion.

No security measures are perfect or impenetrable; we cannot guarantee "perfect security". Any information you send to us may not be secure while in transit. We retain your personal information based on factors such as maintaining your account, providing Services, and complying with legal obligations.

Depending on where you live, you may have the following rights:

• Right to Access / Know: Request access to personal information we hold about you.
• Right to Delete: Request that we delete personal information we maintain about you.
• Right to Correct: Request corrections to inaccurate personal information.
• Right of Portability: Request a copy of your information or its transfer to a third party.
• Managing Communication Preferences: Opt out of promotional emails using the "unsubscribe" link.

We may transfer, store, and process your personal information outside the country you live in. If we transfer information out of the EEA or the UK, we rely on recognized transfer mechanisms like Standard Contractual Clauses.

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. We will post the revised version on this website and update the "Last updated" date.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us at:

S Raghav Jewels Pvt. Ltd.